The third of a six-part series on developing and sustaining organizational capacity.
Capacity is about performance. An organization’s structure embodies its culture by defining how people work together; that is, what performance means, what is valued and what is measured and celebrated as success. When people bring their hands, hearts and minds to their work, the groundwork is laid for building capacity. Individual contribution is important; however, it is when those individuals come together, blending their complementary skills in a drive toward a common goal, that operational effectiveness flows and results follow.